Returns & Frequently Asked Questions


Items That May Not Be Returned:
1. Orders outside of the (30)-day return/refund window timeframe.
2. Used items that do not have a SKU sticker located on the spine or back of the product, and new items that have been used.

For incomplete, incorrect, or damaged shipments, please contact us before proceeding to return Contact Us Now

For all other returns please be sure to continue through all questions and answers below or see: Return Policy. 


How Do I Print/Receive A Label?

Unfortunately, return labels are not provided. Instead, include a written note with your order number and reason for return. 

What Should Be Included With Your Return: Add a short note that includes your order number and reason for the return. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product, and new items should be unused with sealed components, where applicable.

What Will Be Refunded: You’ll be refunded the original item price including tax. Shipping charges, including return shipping and tracking services, are non-refundable

*Processing Fees:
New items will be subject to a processing fee if returned. Please contact us with any questions before proceeding with the return.

What Happens When My Return Is Received: Once we receive your return, it will be processed within 5 business days. At this time, a refund will be issued to the original payment method and an email issued to the address associated with the order.

We strongly urge customers to keep a record of tracking or delivery confirmation when returning items.


Contact Our Customer Care Team


Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request


Powered by Zendesk