Return Policy

When can I return an item: We accept any return shipped to us within 60 calendar days of the purchase date. Items must be returned in their original condition; used items should include their SKU sticker located on the spine or back of the product and new items should be unused with sealed components, where applicable. If you have an incomplete, incorrect, or damaged shipment, please contact our Customer Care team before proceeding with the return.

What will be refunded: You’ll be refunded the original item price including tax. Shipping charges, including return shipping and tracking services, are non-refundable

What should be included with your return: Add a short note that includes your order number explaining the reason for your return. We strongly urge customers to keep a record of tracking or delivery confirmation when returning items.

What happens when my return is received: Once we receive your return, it will be processed within 5 business days. At this time, a refund will be issued to the original payment method and an email issued to the address associated with the order.

Where do I return my item: Items must be returned to the location from which the shipment originated.

For  items that shipped from Reno, NV or Mishawaka, IN locations, return to: For items that shipped from the UK locations, return to:

Better World Books 
Attn: Returns Dept.
55740 Currant Rd.
Mishawaka, IN 46545 USA

Better World Books UK
Attn: Returns Dept.
Unit 10 Castle Industrial Centre
Queensferry Road
KY11 8NT



Was this article helpful?
5 out of 9 found this helpful
Have more questions? Submit a request


Powered by Zendesk