Errors can be a major pain! Here are some troubleshooting tips.
Checkout Problems
Page Not Loading? Stuck in Checkout? Try These Tips:
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Refresh the page by holding the CTRL and F5 keys. For Mac users, hold Command, Shift, and R.
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Clear your cache and cookies on your browser.
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Switch your browser (we recommend using Google Chrome or Mozilla Firefox).
Billing Problems
Prepaid Credit Cards
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Make sure that your card supports online shopping and has been registered to a billing address (this is a requirement of our credit card processor).
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Need more help? We recommend contacting the card issuer by using the 1-800 phone number or website found on the back of the card.
Credit/Debit Cards
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Check that the billing address entered matches the billing address on file with the card issuer.
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Make sure each required box is filled out.
- If you are using a VPN or proxy that masks the geolocation of your internet traffic, please disable it when trying to place an order.
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- If still not able to place an order after these changes, we suggest contacting your bank as they may have additional information.
- If you have a PayPal account, you should be able to successfully checkout with PayPal as your payment method.
Gift Certificate Codes
- Remove any spaces or dashes when entering the code.
- Gift Certificates are a payment method and not a discount code, so be sure to submit your gift certificate under Step 2. Payment at check out.
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Check out this support article for additional information about using a gift certificate.