Checkout & Billing Errors

Errors can be a major pain! Here are some troubleshooting tips.

Checkout Problems

Page Not Loading? Stuck in Checkout? Try These Tips:

• Refresh the page by holding the CTRL and F5 keys. For Mac users, hold Command, Shift, and R.

• Clear your cache and cookies on your browser.

• Switch your browser (we recommend using Google Chrome or Mozilla Firefox).

Billing Problems 

Prepaid Credit Cards

• Make sure that your card supports online shopping and has been registered to a billing address (this is a requirement of our credit card processor).

• Need more help? We recommend contacting the card issuer by using the 1-800 phone number or website found on the back of the card.

Credit/Debit Cards

• Check that the billing address entered matches the billing address on file with the card issuer.

• Make sure each required box is filled out. 

• If you are using a VPN or proxy that masks the geolocation of your internet traffic, please disable it when trying to place an order. 
• • If still not able to place an order after these changes, we suggest contacting your bank as they may have additional information.
  • If you have a PayPal account, you should be able to successfully checkout with PayPal as your payment method.

Gift Certificate Codes

• Remove any spaces or dashes when entering the code.
• Gift Certificates are a payment method and not a discount code, so be sure to submit your gift certificate under Step 2. Payment at check out.

• Check out this support article for additional information about using a gift certificate.

If you are still having difficulties after attempting these fixes, please contact our customer care team for additional assistance.