Errors can be a major pain! Here are some troubleshooting tips.
Page Not Loading? Stuck in Checkout? Try These Tips:
Refresh the page by holding the CTRL and F5 keys. For Mac users, hold Command, Shift, and R.
Clear your cache and cookies on your browser.
Switch your browser (we recommend using Google Chrome or Mozilla Firefox).
Prepaid Credit Cards
Make sure that your card supports online shopping and has been registered to a billing address (this is a requirement of our credit card processor).
Need more help? We recommend contacting the card issuer by using the 1-800 phone number or website found on the back of the card.
Check that the billing address entered matches the billing address on file with the card issuer.
Make sure each required box is filled out.
- If you are using a VPN or proxy that masks the geolocation of your internet traffic, please disable it when trying to place an order.
- If still not able to place an order after these changes, we suggest contacting your bank as they may have additional information.
- If you have a PayPal account, you should be able to successfully checkout with PayPal as your payment method.
Gift Certificate Codes
- Remove any spaces or dashes when entering the code.
- Gift Certificates are a payment method and not a discount code, so be sure to submit your gift certificate under Step 2. Payment at check out.
Check out this support article for additional information about using a gift certificate.