Checkout & Billing Errors

Errors can be a major pain! Here are some troubleshooting tips.

Checkout Problems

Page Not Loading? Stuck in Checkout? Try These Tips:

  • Refresh the page by holding the CTRL and F5 keys. For Mac users, hold Command, Shift, and R.

  • Clear your cache and cookies on your browser.

  • Switch your browser (we recommend using Google Chrome or Mozilla Firefox).

Billing Problems 

Prepaid Credit Cards

  • Make sure that your card supports online shopping and has been registered to a billing address (this is a requirement of our credit card processor).

  • Need more help? We recommend contacting the card issuer by using the 1-800 phone number or website found on the back of the card.

Credit/Debit Cards

  • Check that the billing address entered matches the billing address on file with the card issuer.

  • Make sure each required box is filled out. 

  • If you are using a VPN or proxy that masks the geolocation of your internet traffic, please disable it when trying to place an order. 
    • If still not able to place an order after these changes, we suggest contacting your bank as they may have additional information.
    • If you have a PayPal account, you should be able to successfully checkout with PayPal as your payment method.

Gift Certificate Codes

  • Remove any spaces or dashes when entering the code.
  • Gift Certificates are a payment method and not a discount code, so be sure to submit your gift certificate under Step 2. Payment at check out.
  • Check out this support article for additional information about using a gift certificate.

If you are still having difficulties after attempting these fixes, please contact our customer care team for additional assistance. 

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