Errors during checkout can be a major pain! Here are some troubleshooting tips from our Customer Care team.
Page Not Loading? Stuck in Checkout? Try These Tips:
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Attempt a hard refresh by holding the CTRL and F5 keys
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Clear your cache and cookies on your browser
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Switch your browser (we recommend using Google Chrome or Mozilla Firefox)
Common Billing Problems & Troubleshooting
Prepaid Credit Cards
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Make sure that your card supports online shopping and has been registered to a billing address (this is a requirement of our credit card processor)
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Need more help? We recommend contacting the card issuer by using the 1-800 phone number or website found on the back of the card
Credit/Debit Cards
- Enter your name exactly as it appears on your card
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Check that the billing address entered matches the billing address on file with the card issuer
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Do not include any spaces or dashes while entering your card number
Gift Certificate Codes
- Remove any spaces or dashes when entering the code
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Enter your code during checkout in the ‘Gift Certificate / Coupon Code’ box, then apply it to the order
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Check out this support article for additional information on using a gift certificate
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