If you’re experiencing a technical issue on our website, we may ask for a Help Code. This code lets us securely view your most recent session on our website, so we can better understand and fix any technical issues you might be experiencing.
When to Share Your Help Code
The Help Code is meant for website troubleshooting only. Please share your Help Code if you run into issues like:
● Trouble adding items to your cart
● Check out errors, or the payment is not going through
● Buttons or links are not working as expected
● Pages are not loading correctly or are showing errors
● Problems logging in to your account (including being stuck in a login loop)
If you’re reporting one of these issues, try recreating the problem first (for example, attempt checkout again) before generating your code. This ensures we can see exactly what you experienced.
When Not to Share Your Help Code
The Help Code is not used for order-related issues, such as:
● Questions about a recent or outstanding order
● Shipping updates or tracking information
● Returns, refunds, or cancellations
● Book condition or listing questions
For these situations, simply contact us with your order number and details, and we’ll be happy to help.
How to Find Your Help Code
1. Scroll to the bottom of any page on BetterWorldBooks.com.
2. Click on the link that says “Show Help Code.”
3. A code will appear on your screen.
4. Copy the code and email (or include it in your support request) with customer service here: